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SOLUTIONS

Patient Engagement Software

Patient-centered healthcare starts with engagement.

Simple and convenient, our patient engagement solutions let patients connect to your clinic from online patient registration to post-visit feedback. They’re more satisfied. You’re more efficient.

Experience a smoother workflow—and better outcomes.

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Our patient engagement platform helps you keep wait times down, reduce front desk effort, and boost customer satisfaction and loyalty. Patients can not only reserve their space in line, online, but complete the full registration process before even arriving in clinic—no paper required.

  • Convenient online scheduling
  • Electronic patient registration
  • Efficient queue management
  • Simplified patient load balancing
  • Connected patient portal
  • Post-visit feedback and surveys

Reputation Management + AI-Powered Action

Accelerate Response and Recovery

A positive patient experience depends on providing efficient and seamless urgent care. But without insight to measure engagement, continuous improvement is hard to achieve. With Calibrater, you get the tools you need to gauge performance and make changes to increase engagement.

Calibrater Health is now Experity

  • Reputation management
  • AI-powered issue tracking
  • Text-based patient surveys
  • Net promoter score (NPS)
  • Team scorecards and engagement
  • Performance insights
  • And happier patients

Online self-scheduling and electronic registration empower your patients.

Today’s healthcare consumers have options. Make it easy to connect to your clinic with online self-scheduling and registration. Patients can come into your clinic when it works for them and supply pre-visit information from their mobile device, cutting short the time they spend in the office. It speeds up your workflow and improves patient satisfaction.

Transparent queues reduce anxiety—and improve patient satisfaction.

With online and in-lobby patient queues, your patients see their wait time in almost real time. They can reduce the time they spend in the waiting room and their anxiety around uncertainty. At the same time, your staff manages patients with reservations and walk-ins through one system, improving and simplifying workflow.

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Improve clinic operations—and performance.

With patient engagement software and solutions, your patients can complete pre-visit paperwork online or electronically in clinic. They can see their place in line right away. So convenient for them—and timesaving for your staff.

Throughput optimization

With texting and online registration, patients spend less time in the clinic, speeding up throughput so you can see more patients, and improving demographic and data accuracy.

Resource management

Staff hours go farther when patients electronically scan their insurance cards and driver’s license, along with completing forms and providing consent from their phone, tablet or computer.

Balanced workflow

Spread reservation times throughout the day to balance workflows across peak and slower operating hours, or even across multiple clinics. Less waiting. Less chaos.

Better informed decisions

With detailed benchmarks on wait times, satisfaction scores, online appointments vs. walk-ins, ROI, and more, you make informed staffing decisions and know where improvement is needed.

Increase patient base

Create a simple, seamless scheduling experience that helps you make first-time visitors lifetime patients, build your client base, and supports patient loyalty.

Reputation management

Experity makes it easy to monitor patient satisfaction, mitigate negative experiences, and share good reviews.

Engage patients across healthcare markets.

The online check-in tool has led to a 70 percent decrease in patients who leave a clinic without being seen.

Andrew Schenk Deaconess Urgent Care

The queuing feature was a key selling point for us when choosing Experity. In order to remain competitive in a crowded industry, this type of customer service is mandatory.

Joe Malzone WellNow Urgent Care

What better way to show our patients that we value their time than by providing a tool that allows them to see accurate estimates of wait times and access to scheduling online.

Garrett Bomba Pentucket Medical
Andrew Schenk, Deaconess Urgent Care - Testimonial Headshot
Testimonial Headshot - Joe Mazone, WellNow Urgent Care
Pentucket Medical - Testimonial Logo
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EBOOK

Beyond Online Appointments: The Ultimate Guide to Patient Engagement

In this Ultimate Guide you’ll find technology-based solutions, tips, and smart ways to create a patient experience that builds your business and gives them a reason to choose you when they’re looking for urgent care.

Keep patients engaged – and happy.

Let’s talk about saving time for patients – and your staff.

Talk to an Experity Patient Engagement Sales Specialist today: 866-566-8764 or schedule a demo.