Turn web visitors into new patients.
Improve administrative operations and appointment-taking by allowing patients to
self-schedule appointments online. Patients will receive a text message notification
when it's time to check in, giving them the option to wait from home, the office, or
even a nearby coffee shop.
Provide transparency into wait times.
91% of patients indicate that waiting longer than expected is the most frustrating
thing about medical facilities. Prevent patients from leaving in frustration by
providing transparency into wait times. Text message notifications and an in-lobby TV
keep patients up to date on wait times and queue order (in a HIPAA- compliant format).
Optimize patient throughput.
Optimize throughput based on insights from Clockwise.MD. See where bottlenecks are
occurring, make informed staffing decisions, and better understand where patients are
spending their time. Get detailed benchmarks on patient wait times, wait times by day
and hour, staff effectiveness, ROI, and more.
Reduce no-shows and cancellations.
Allow patients to choose the most convenient appointment time and provider for their
schedule, then proactively communicate with them on the status of their reservation,
including any delays that may impact their wait time. Offering a patient-centric
workflow can help prevent revenue loss resulting from unfilled and cancelled
Actively engage your patient community.
Build relationships with your patients before, during, and after their visit.
Proactively communicate via text messages, stay on top of customer service issues,
measure patient satisfaction using simple post-visit surveys, and expedite remediation
if patient expectations are not met.
Turn new patients into returning patients.
Increase the number of new patients that become returning patients by proactively
scheduling follow-ups upon discharge. Optimize the patient experience based on clinic
performance, improve your online brand
positive feedback to online review sites, and mitigate negative experiences before any
damage can be done to your reputation.