Promote Patient Loyalty

Increase your company's positive online presence and improve patient retention with Clockwise.MD Survey.

Customers using patient satisfaction surveys from Clockwise.MD have increased online reviews by up to 5x.

See Survey in Action

Increase patient retention. Improve your online reputation. It's a win-win.

Up to 92% of today's consumers are putting their trust in online reviews, meaning that healthcare providers need to carefully monitor their online presence - if they're not already. Fortunately, Clockwise.MD provides simple patient satisfaction surveys that make it easy to stay on top of your online brand. Here's how it works: after each visit, patients receive a short text message survey about their experience. Depending on whether a positive or negative response is submitted, patients will either be encouraged to post about their experience online or flagged for immediate follow-up, allowing you to address negative experiences before any damage is done to your reputation.

Customers using Clockwise.MD Survey see an average response rate of 35%, with 75% of patients providing feedback within two hours of discharge.

Simple SMS Surveys

Get instant feedback via short text message surveys that are automatically sent to patients after each visit.

  • Create an immediate feedback loop
  • Identify promoters and detractors
  • Customize survey content and timing to fit your needs
Real-time Data

Get real-time insights into patient satisfaction so that you can address issues immediately.

  • Analyze scores minutes after discharge
  • Receive a majority (75%) of survey responses within two hours
  • Hold staff accountable for patient satisfaction scores
Reputation Management

Gain a competitive advantage by encouraging positive reviews and taking negative feedback offline.

  • Grow online reviews by routing positive feedback to review sites
  • Track follow-up activities with dissatisfied patients
  • Mitigate damage caused by negative reviews and low Press Ganey scores
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