The Ultimate Guide to Patient Engagement eBook
Getting new patients is hard. Keeping them is harder. With so many options and the list still growing, urgent care patients can be fickle. If you want to win their hearts—and their repeat business—delivering an exceptional patient experience is essential.
What Happens When Urgent Cares Offer Online Appointments
When you offer online appointments, it will change your business—and not always in the way you think. But you have options. Read this before you make a decision.
MedAccess Urgent Care Averages Wait Times Under 15 Minutes with Clockwise.MD
After implementing Clockwise.MD, MedAccess Urgent Care gained immediate access to wait time and throughput data, allowing them to identify additional areas for improvement that weren’t originally on their radar.
North Carolina Urgent Care Reduces Patient Wait Time and Reaps Big Benefits with Clockwise.MD.
MedAccess Urgent Care in North Carolina wanted a technology partner to help improve patient satisfaction and get more insight into the individual performance of each of their clinics. With Clockwise.MD, they got the results they were looking for and more.
Pentucket Medical Achieves Average Patient Satisfaction Score of 9.5 out of 10
Pentucket Medical ExpressCare is a busy provider of urgent care services.
In 2013, they were a top-performing practice, but still struggled with patient
satisfaction issues. In July 2013, Pentucket implemented Clockwise.MD.
Lab Reduces Wait Times with Patient Queue Technology
Every urgent care clinic wants a way to manage patients efficiently and improve satisfaction with the best technology and a system that meets their goals. Read this case study to see how one lab improved wait time and patient satisfaction using Clockwise.MD’s patient queue.
Online Scheduling Software for Urgent Care: Which is Right for You?
With consumers tapping into tech to get information before making decisions, an online presence isn’t enough. Online appointment booking improves patient satisfaction and user experience. Read more to learn more about your choices.
BayCare Laboratories Decrease Wait Times by 83 Percent with Clockwise.MD
Walk-in patients are able to use Clockwise check-in kiosks when they arrive at a BayCare lab facility, providing the BayCare team with a time and date stamp of each patient arrival.
Nine Steps to Getting Rid of the Urgent Care Waiting Room
Some people call it the most wasted real estate in urgent care. It’s your waiting room. While not every clinic can get rid of the waiting room altogether, there are nine smart steps everyone can take to phase out this inefficient space and make the wait less painful for patients.
Four Reasons Urgent Care Patients Don’t Want an Online Appointment
Patients don’t want online appointments—they want flexibility, control of their healthcare, and care on-demand. In fact, in the urgent care space, many patients don’t actually want to set an appointment at all. Patients love the convenience of dropping in without a reservation and getting in and out quickly.
Issue 03: Wait Time Trends and Their Impact on Patient Satisfaction
Urgent care was born, in part, as a response to patients’ growing demand for a convenient, affordable alternative to traditional primary and emergency room care. Keeping in-clinic time low and patients happy is crucial to urgent care success. Read more on the trends.
Sneak Peek – Issue 03: What’s the Average Wait Time for Urgent Care?
If your patients wanted to wait on a doctor appointment, they probably wouldn’t be at your urgent care. Wait time matters. In this DocuTAP DataBrief, we look at wait times, patient satisfaction and how you can make your patients happy (and loyal).